What is User Onboarding?
User Onboarding is a critical piece of any tech product’s success, yet so often it’s overlooked or carelessly implemented. If you want your SaaS to reach its full potential and maximize user engagement, then user onboarding must be one of your top priorities.
Not only does this process help users better understand and navigate through your product, but it will also demonstrate that you value their time and recognize the effort needed for them to make the most of your product.
In short, if you show the user how great your app can be during the onboarding phase, they’re much more likely to actually reap those benefits throughout their experience with the app!
Check out User Onboarding and its examples
Why do SaaS companies need to invest in User Onboarding tools?
User Onboarding tools are the key to success for SaaS companies. Not only do they help newly acquired customers by introducing them to the product, but they also help existing customers by introducing new features and updates.
These tools offer a straightforward way to onboard new users, which makes the transition from curious visitors to committed customers much easier. They also provide metrics and insights so that SaaS companies can get an understanding of how well their user onboarding process is performing — something that would be impossible without these tools.
User onboarding tools are a crucial investment for any SaaS, helping them save time and money while providing a seamless customer experience that users appreciate. They are essential for any SaaS company looking to get ahead in today’s competitive marketplace.
7 most popular user onboarding tools for SaaS
These tools help companies that use software to offer their services. They make it easier for customers to get started using the service.
1) Eyelet
Eyelet is a no-code onboarding tool that helps you improve customer success with effortless user onboarding. You can create and set up Product tours, Walkthroughs, In-app announcements, Bots, and Surveys without writing a single line of code. Plus, you can customize the look and feel of each step to match your brand and organization. With its powerful analytics dashboard, you can monitor how users interact with your onboarding steps so you can make adjustments as needed. Let’s dive into the features of Eyelet.
What are the typical features of Eyelet?
- Product tours:
Eyelet allows product managers to create simple and effective product tour guides that help guide users through the app. It includes banners, modals, tooltips, hints, and more to quickly onboard users. - NPS and CSAT surveys:
You can easily set up surveys such as NPS and CSAT templates to better understand customer satisfaction scores. - Bots:
Enhance your customer experience with automated customer service with Eyelet’s Bot feature. This helps answer customer questions and direct users to the right resources faster than manual responses from a customer service representative. - Checklists:
Create custom onboarding checklists for customers so that they can quickly complete tasks needed for getting started on the platform without having to go through each step manually themselves. - Custom domains:
You can add multiple domains of your product for Eyelet to recognize and serve the appropriate onboarding experiences for each domain. - Analytics:
Get real-time insights into user interactions with your onboarding steps so you can make quick changes in order to improve customer experience. - Team members:
Invite team members to collaborate on creating product tours or managing customer communications within Eyelet’s platform so that all members are on the same page in terms of progress and customer feedback collection process. - Knowledgebase:
Eyelet’s knowledgebase feature provides access to curated information related to setting up Eyelet and best onboarding practices, helping you find answers faster than ever before without having to search multiple sources manually. - Live chat support:
Connect with customers in real-time through the live chat support feature which offers both text and video options for answering any queries that customers may have about their experience on your platform quickly and effectively.
What is the pricing of Eyelet?
Eyelet offers three different pricing plans, making it an accessible and affordable solution for product managers. The basic plan starts at $39, which provides limited access to all the features needed to create product tours and onboarding checklists.
The pro plan is priced at $249 per month and provides all the features included in the basic plan, as well as additional features such as 50 000 users/mo and Unlimited guides, domains, Unlimited bots, Checklist, Priority support, and team members.
Eyelet’s pricing is fully flexible with monthly billing cycles that are easy to manage. Users can opt in or out of any pricing option at any time without any additional costs or penalties. This makes it easy for users to try out the platform’s features before committing to them long-term.
Eyelet provides great value for its users given its range of features covering everything from product tours to analytics capabilities. With its reasonable prices and customization options, Eyelet is an excellent choice for product managers looking for an efficient onboarding solution that suits their budgets.
2) Userguiding
UserGuiding is a no-code user onboarding platform that allows businesses to quickly create, manage and deploy interactive product tours, onboarding flows, and tooltips to create seamless user experiences.
With UserGuiding, businesses can easily show users how to use their products within seconds. UserGuiding’s intuitive interface allows companies to customize the experience for each user.
What are typical features of Userguiding?
- No code platform
- Analytics
- Segmentation
- NPS Surveys
- Resource Center
- Onboarding Checklists
- Goal Tracking
- Customization
- Hotspots
What is the pricing of Userguiding?
Pricing Starts from $69/Month and goes all the way up to $499+/Month
3) Userpilot
Userpilot helps you, onboard new users. It makes it easy and fast to get started using a product or service. It also helps users learn how to use the product or service so they can get the most out of it. You can create onboarding tours, tooltips, notifications, and more to ensure your users get the best experience possible. With Userpilot analytics, you can also track user progress and engagement.
What are the typical features of the Userpilot?
- User segmentation
- Flows Checklists
- spotlights
- Surveys & NPS
- Track events
- Personalization
- Reporting and Analytics
- Integrations and API access
- Customer support
What is the pricing of the Userpilot?
The Userpilot pricing starts as low as $249/Month to $1000/Month when billed annually
4) Chameleon
Chameleon is a powerful no-code platform that can be used by product success teams to create innovative user onboarding, feature adoption, and feedback collection solutions. This platform can be used to show new users key features and functionalities, help users discover products more easily, reduce confusion, and even minimize the need to contact customer service for support.
What are the typical features of Chameleon?
- Product tours
- NPS and Surveys
- Launchers
- Tooltips
- Audience segmentation
- Event triggering
- A/B Testing
- Analytics
- Integrations
- Customer support
- Help Center
What is the pricing of Chameleon?
The pricing starts as low as $279/Month to $999/Month.
5) Appcues
Appcues is a no-code onboarding tool that helps businesses create personalized onboarding for their users. It allows you to quickly build product tours, feature announcements, onboarding checklists, and other components that can help make it easier for customers to understand and use your products. It also has powerful analytics tools that allow you to track user interactions with the features you’ve created so you can adjust and optimize your onboarding processes over time.
What are typical features of Appcues?
- Feature Announcements
- Live Product Tours
- Onboarding Checklists
- App Analytics & Segmentation
- A/B Testing for Features & Experiences
- Custom Walkthroughs + Feature Explanations
- Targeted Messages (Based on User Behavior)
- Personalized Experiences with Dynamic Content
- Multi-account Support
What is the pricing of Appcues?
The pricing starts as low as $249/Month to $1399/Month.
Check out Top 3 Appcues competitors
6) Walkme
Walkme is a digital adoption platform that helps people use different kinds of applications. It collects data to help you understand how people are using the application and it gives you ideas on how to make the experience better for users.
What are the typical features of Walkme?
- Multi-language support
- Segmentation
- Analytics
- Chatbot
- Workflow automation
- API
What is the pricing of Walkme?
The Walkme pricing is not shown on their pricing page but you can contact their sales to get a quote.
7) Hopscotch Product Tours
Hopscotch Product Tours is an onboarding tool that lets you create interactive product tours. With Hopscotch, you can craft an amazing tour experience that guides your users through the key features of your product. It’s a great way to make sure everyone is up and running quickly, and understanding how to use all the features of your website or app.
What are the typical features of Hopscotch Product Tours?
- Segmentation
- In-app messaging
- Campaigns
- interactive product tours
- Customization
- Browse SDK
What is the pricing of Hopscotch Product Tours?
The pricing starts as low as $99/Month to $249/Month.
The three SaaS companies that nailed User Onboarding
How to choose the right tool for your business needs?
Choosing the right tool for your business needs is important. You need to think about what you want the tool to do and how much money you have to spend on it. Then, compare different tools and their features, like what kind of analytics they offer or if they have customer support. After that, choose the one that best fits your needs!
If you are looking for a cost-effective alternative to an expensive tool then Eyelet should be your choice because it offers a myriad of features at a relatively low cost.
Conclusion
User onboarding tools help businesses show their customers how to use their Software products, they can make it easier for customers to understand and use the product. In this blog, we analyzed 7 different SaaS onboarding tools against their features and pricing. These tools have different features that can help businesses optimize the user onboarding process so at the end of the day it’s up to you to research and compare these features before choosing the right tool for your business needs.
