The entire SaaS world is going through unprecedented events in this current geopolitical and economic crisis so I figured I’d go over some ways to make that dwindling bank balance stay positive for a while longer.
We are already spending small fortunes on third-party solutions but sometimes less is more, especially when you can use one piece of software to do more than just one thing.
You might use Eyelet.io to create onboarding tours for new users but there are a few more use cases you haven’t thought of.
1. Collect feedback from users with Eyelet.io
I too am guilty of doing, what I’m sure a lot of other founders are doing. We build features that sound nice on paper but never bother asking what our users think. Well, that’s not going to be an excuse anymore since you too can use Eyelet to collect feedback from your users exactly when you need them to leave it.
First, you’ll have to create a Bot to collect feedback. From the dashboard, I’ll create a new bot and I’ll give the users 6 different answers to my feedback question to gauge how happy they are with the new feature I’ve released. If the answer they provide is positive, I’ll politely thank them for the answer and move on, but if they aren’t I’ll ask for some extra information.
It’s a juvenile example but you can customize it to fit your needs.
With the questions out of the way let’s look at how to deliver it to the user. At Eyelet, we launch the bots via the Product tours. In the Browser Editor, you have to select the Bot option when adding a new step.
Select the Bot you want to use, pick a position customize the navigation options, and hit save.
There you have it, you’ll be able to start collecting precious feedback from your users in no time.
2. Connect to a third party with Eyelet.io
Obviously, you’ll have to use more services besides Eyelet so communicating with them is going to be crucial. More often than not, these third parties will come with an API and these can be accessed via an endpoint.
Simply add a new Webhook at the end of an Action and configure your URL and Request Type, verify, and then Save. Launch the Bot action either on it’s own, or within a product tour.
3. Segment audience based on a set of options.
I’ve had numerous users looking to provide their users with Application Trous based on their specific preferences. This can be done by creating a Bot that provides different Tour options based on user input.
This will create a fully-fledged self-service product tour dispensary that will allow your users to only see what they are interested in.
4. Contextual help center
Speaking of self-help, with Eyelet you can create a list of FAQs for specific portions of your application that will trigger a product tour based on the user’s journey within the application.
For example, if your user is exploring the Account page and he spends more than 60 seconds on a page that you know only takes but a couple of seconds you can offer a simple list of the most common questions for that Section, but instead of just offering a plain answer you could be providing a complete interactive solution to their questions.
Start off by creating product tours for each of the questions your users might be asking about a specific section of you APP.
Just like the examples before you start off with a bot that has different product tours assigned for each FAQ. Now you’ll switch to product tours from the Eyelet Dashboard and create a new one. Navigate to the section of your app that needs answers and add your Bot. The main difference is that you’ll show the Tour only after a certain amount of time using the “Start Logic” parameter from your Browser Extension.
Select however much time has to pass since the user has first seen that page and Save the tour.
5) In-app messages and announcements
You’ve spent way too much time researching, writing, editing, and publishing those articles to not have your users get the precious value you’ve embedded in them.
But you can’t email the newsletter, the CTRs are just terrible and you’d end up just creating too much noise which might just get you another unsubscribe request.
Since they are already glued to your app, why not use that to share that new bit of information? Or go a step further, add a little “New updated version” announcement on an old blog piece and get your users to the new one.
This is done by simply creating a new product tour, targeting a specific element on your website, and then providing a link to your new articles, guide, or any type of resource you think might be relevant to your users.
Go save some money!
There you go, 5 new ways to use Eyelet.io and get a bigger bang for your buck. If you need help setting this up, reach out to me at firstname.lastname@example.org, and let’s figure it out together.